The New Normal

This course firmly establishes the dramatic impact of 2020’s coronavirus pandemic on everyone in the nation. Understanding the virus’ impact and the onset of “The New Normal” make it clear how important maintaining vigilance towards fraud indicators is and will continue to be. Gain clarity on the options for dealing with fraud in ways that make good fiscal sense and honors meritorious claim decision-making.

Objectives: Claims Handling; When to Investigate; Impact of Current Situation.


Nick Ferrante is currently an Investigative Consultant for Frasco, Inc, one of our approved National Vendors for Investigations. Nick has 9 years of experience in investigations, specializes in Social Media Investigations and teaches Continuing Education throughout the country. He is an approved CEU Instructor in every state that requires it and has presented on the topic of Social Media close to 100 times. Nick resides in Peachtree City, GA, with his wife and two daughters.


The New Normal Webinar
04/13/2021 at 1:00 PM (EDT)   |  60 minutes
04/13/2021 at 1:00 PM (EDT)   |  60 minutes
The New Normal Evaluation
4 Questions
The New Normal Certificate
1.00 Hour Program credit  |  Certificate available
1.00 Hour Program credit  |  Certificate available